Return Policy


30 DAY MONEY BACK GUARANTEE! 

Returns
We stand behind our products. If you are not completely satisfied with our product, just return the unused portion within 30 days for a full refund, minus shipping and handling.

Your item must be in the original packaging. 

Non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase. 

To be considered for a refund, Harvard Science Labs, Inc., must receive the respective item within thirty (30) days of the item’s purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund within two (2) billing cycles, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@volugenix.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@volugenix.com and send your item to: 22941 De Kalb Drive Calabasas, CA US 91302.

Shipping
To return your product, you should mail your product to: 22941 De Kalb Drive Calabasas, CA US 91302

You will be responsible for paying for your own shipping costs for returning your item. Shipping and handling costs are non-refundable. If you receive a refund, the cost of shipping and handling will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.

HARVARD SCIENCE LABS, INC., IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.